Shipping policy

Shipping & Delivery

Thank you for choosing Sloom. We're committed to getting your sleep support to you quickly, securely, and with no guesswork. Below you'll find everything you need to know about our shipping process, delivery times, and how to track your order.

Order processing: All orders are processed within 1–2 business days after payment is confirmed. You'll get a confirmation email as soon as your order is placed.

Delivery timeframe: Our estimated delivery window is 9–12 business days, calculated from the date your order is processed. Delivery times can vary depending on your location and factors outside our control, such as customs clearance, public holidays, or carrier delays.

Order tracking: Once your order ships, you'll receive an email with a tracking number and a link to follow your package every step of the way until it reaches your door.

Shipping rates: Shipping is calculated based on your delivery address and the items in your cart. You'll see the exact shipping cost at checkout before you pay — no surprises.

International shipping: We ship worldwide. International orders may take longer than domestic ones due to customs procedures and regional carrier regulations. Estimated delivery times for your destination are shown at checkout.

Order confirmation: After your order is placed and payment is confirmed, you'll receive a confirmation email with all your order details. Please review it carefully and contact us right away if anything looks off.

Address accuracy: Please double-check your shipping details at checkout. Incomplete or inaccurate addresses can cause delays or failed deliveries, which we're unable to take responsibility for.

Customer support: Questions about your order or shipping? Our team is happy to help — email us anytime at info@getsloom.com and we'll get back to you as soon as we can.

Thank you for trusting Sloom to help you take your nights back. We'll do everything we can to get your order to you smoothly and on time.

Sleep well,
The Sloom Team